What if my laptop or phone doesn’t support USB-C video output?

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• Can any USB-C to USB-C cable work with this monitor?

  No, only a USB-C 3.1 Version cable that supports video output will ensure a proper connection. Using a cable without these specs may cause connection issues.

• Why won’t my monitor turn on or shows “no signal” despite charging?

  The Viewmax monitor doesn’t have a built-in battery. Connect it directly to your device (laptop, console, etc.) using a USB-C to USB-C cable or Mini HDMI to HDMI cable with a USB-C to USB-A cable for power.

• What can I do if Misa won’t turn on?

  First, ensure that Misa is properly charged. If it still won’t turn on, try holding down the power button for 10 seconds. If that fails, perform an emergency reset by following the steps outlined below. Kindly try the below steps to reset your Misa ...

• How do I connect the monitor to my iPhone?

  For iPhone 15/16 series, use the included USB-C to USB-C cable. Be sure to use a USB-C 3.1 Version cable that supports video output, as lower versions may not connect.

• How can I contact customer support team of Birdsview?

  You can reach our 24/7 customer service team by email at info@view-birds.com or by phone at 910-857-5492. We're here to assist with any questions, setup guidance, troubleshooting, and additional support needs.