What if my laptop or phone doesn’t support USB-C video output?

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• Can any USB-C to USB-C cable work with this monitor?

  No, only a USB-C 3.1 Version cable that supports video output will ensure a proper connection. Using a cable without these specs may cause connection issues.

• Why won’t my monitor turn on or shows “no signal” despite charging?

  The Viewmax monitor doesn’t have a built-in battery. Connect it directly to your device (laptop, console, etc.) using a USB-C to USB-C cable or Mini HDMI to HDMI cable with a USB-C to USB-A cable for power.

• How do I connect the monitor to my iPhone?

  For iPhone 15/16 series, use the included USB-C to USB-C cable. Be sure to use a USB-C 3.1 Version cable that supports video output, as lower versions may not connect.

• How can I contact customer support team of Birdsview?

  You can reach our 24/7 customer service team by email at info@view-birds.com or by phone at 910-857-5492. We're here to assist with any questions, setup guidance, troubleshooting, and additional support needs.

• What cables come in the package, and what are their uses?

  USB-C to USB-A Cable: For power supply only. USB-C to USB-C Cable: Supplies power and transmits video. Mini HDMI to HDMI Cable: For video output exclusively. Note: For HDMI connections, use the USB-C to USB-A cable to power the monitor.